We want you to be satisfied with your purchase, but due to the nature of our product (personal wellness items), we offer limited refunds under the following conditions:
We do not accept returns for opened or used products.
To be eligible for a refund, your item must be unused, unopened, and in its original packaging.
Requests must be made within 14 days of delivery.
If your product arrives damaged or defective, we will offer a replacement or full refund.
To request a refund, email us at info@hikerelief.com with your order number and a clear photo of the product issue.
Used, opened, or tampered items
Shipping costs (unless the return is due to our error)
We only replace items if they are defective or damaged.
You will be responsible for paying the return shipping costs unless the return is due to a mistake on our part.
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